Give your salespeople the tools and information they need to reach prospects and existing customers. Microsoft CRM helps you deliver targeted communications, manage leads and opportunities, and analyze and measure campaign and sales performance. Your teams can work more productively; reduce marketing costs; and increase sales potential — three key benefits that can improve profitability.
 

With  CRM, you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.

With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, you'll have complete and accurate data at your fingertips—enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities.

Delivering Customer Loyalty
Deliver superior customer service and increase support capacity – without adding employees Microsoft CRM Customer Service makes it easy for service representatives to track customer requests, manage support incidents from initial contact through resolution, and provide the consistent, efficient service key to customer satisfaction.

Increase employee satisfaction
Customer service representatives will get started fast and work efficiently with powerful knowledgebase resources, easy sharing of information, and automated processes that save time and ensure accuracy.
 

Contact Management
Deliver superior customer service with real-time access to relevant customer data.

Resources, equipment and service engineer calendaring
Create, assign, and manage customer service activities with defined resources and a planning calendar to track everything in one easy to use view.

Service requests
Automatically associate incoming support inquiries with the appropriate case, helping increase accuracy and efficiency for processing requests.

Tracking
Track your customers' needs and maintain a complete history of customer-related interaction.

Knowledge Base
Store support incidents and case solutions in a central Knowledge Base.

Service Agreement Management
Easily track and meet your service level agreements.

Reporting
Create point-and-click reports and graphs for on-the-spot analysis and decision-making. Provide better customer service